Use our beautiful custom-made form, Javascript API, Ruby, PHP, Python, and other wrappers, REST, or simply receive messages from email. Plus attachments.
Built for teams. Assign and be assigned threads. Open and close threads. See which ones need a response at-a-glance. Categorize your threads.
Both you and the customer can respond via email or the web. Or use a pre-set canned response. All of it gets tracked in the conversation interface.
Toss out your FAQ page. Write real help articles for your customers, using our easy-to-use editor. Article categorization and search—all included.
Customize your helpdesk's logo, your front page helpdesk text, your emails that go out, everything. Even add your own custom CSS to your helpdesk.
It couldn’t be easier. Set your custom email in your preferences, then start forwarding us your mail. We’ll grab it and create threads from it.